@dmqdd Hey Dima, first accept our apologies for the inconvenience caused. Second i kindly ask you to reach our support team in app chat so they can help you with your issue or if you already have a ticket number please provide it to me via DM so i can send to the apropriate department.
@dmqdd嘿，迪玛，首先请接受我们对由此造成的不便表示的歉意。其次，我恳请您联系我们的应用程序聊天支持团队，以便他们可以帮助您解决问题，或者如果您已经有票号，请通过DM将其提供给我，以便我可以发送到适当的部门。