@Ramon17341 @SimonYuSEA Hi, we're sorry to hear this has happened to you, and we can assure you that our customer care team will do everything they can to swiftly resolve this issue. Could you please drop us a DM? One of our customer care specialists will be there with you shortly 😊
@Ramon17341 @SimonYuSEA 嗨，我们很遗憾听到这件事发生在您身上，我们可以向您保证，我们的客户服务团队将尽其所能迅速解决此问题。你能给我们一个DM吗？我们的一位客户服务专家将很快与您同在😊